Vietnam Group Tour Packages – Custom Trips For Friends & Corporates

Inclusions

• Accommodation based on twin/double sharing room
• Private air-conditioned 16-seater vehicle with private driver as mentioned itinerary
• Local English speaking guide as mentioned itinerary
• Meals as mentioned (B = breakfast; L = lunch with set menu; D = dinner with set menu) with food only, drinks are not included.
• SIC tours as mentioned
• Entrance fee to the mentioned itinerary
• Bottled water for the touring day (500ml/bottle/pax/day) provide on the car/coach

Exclusions

• Flight
• Insurance
• Early check in/Late check out
• Visa
• Beverages, any drinks during meals/on cruise
• Personal expenses
• Tips
• Surcharge in peak season (Christmas, New Year, Lunar New Year, etc.)
• Others not mentioned in the written details above.

Cancellation Policy

• The date of cancellation will be the date we have your final notification.
• If you cancel our contract any time to 30 days prior to your departure: No charge
• If you cancel our contract 30 to 16 days prior to your departure: you will have to pay 50% of total tour cost
• If you cancel our contract 15 to 0 (zero) days prior to your departure: you will have to pay 100% of total tour cost
• Child under 3 (sharing the same bed with parent): Free of charge
• Child from 3-5 years old: 50% price of adult in case sharing the same bed with parent and 75% price of adult in case using an extra bed
• Child from 6-10 years old: 75% price of adult in case sharing the same bed with parent and 100% price of adult in case using an extra bed
• Child from 11 years old: counted as adult and will have an extra bed

TERMS AND CONDITIONS

• Daily tour times: Please note that we will stick to the agreed time written above, any changes to the departure times or finishing times must be informed to us the day before departure and we will confirm if these changes are possible.
• Your late departure: We suggest you to leave on time everyday so that it won't affect to the sites to see and other activities afterward, if you leave later than the written time; you will certainly have a shorter visiting time., you will have to cut some of the sightseeing places., you may have to pay extra.
• Your change of activities: Should you wish to change the site to visit or other activities, please inform us a day before. Please kindly note that changes can be yes or no, depending on lots of factors. And if yes, extra charges can be applied to changes (extra time, extra activities, and different services), e.g tour guide and driver working more than the confirmed hours or we have to use different transfers or different routes.
• Late arrival / flight delayed: If your flight is delayed or changed, please PHONE your travel consultant in charge of your booking (mobile phone) as soon as you have this news from the airlines so that we can adjust the pickup as well as other services accordingly. • If you inform us late and we cannot change the services for you, you will have to pay for all the extra services such as the extra pick up. • There is no refund or exchange that can be made for unused services not utilized by your tour member or due to your late arrival without proper notice well in advance. • Check-in time of hotel is normally after 14:00 and check out time before 12:00 pm • Notes: Hotel/cruise can be changed to a similar standard, depending on the availability. • If you have any allergies, special requests or if you are on a special diet please let us know well beforehand, we cannot cancel / amend the booking within a day. • The private transfer on tours for your own group and not shared with others, but is limited to predetermined routes and adhering to specified time slots as agreed upon in the itinerary. This means that although you will have a private transfer, you won't have the freedom to deviate from the planned routes or make unscheduled stops. Instead, you will need to follow the designated itinerary and adhere to the agreed-upon schedule, otherwise surcharge will be applied. • Airport transfer time: • Due to the traffic situation, we will need 2.5 hours for domestic flight and 3.5 hours for the international one. • Passport, sun block, sunglasses & hat, insect repellent, small VND notes for buying drinks. Please note that you are responsible for your personal belongings, we are not responsible for any loss or damage happening during the tour with us. • Tips are compulsory 3$ per person per day, please pay this to the guide directly.
• Late arrival / flight delayed: If your flight is delayed or changed, please PHONE your travel consultant in charge of your booking (mobile phone) as soon as you have this news from the airlines so that we can adjust the pickup as well as other services accordingly.
• If you inform us late and we cannot change the services for you, you will have to pay for all the extra services such as the extra pick up.
• There is no refund or exchange that can be made for unused services not utilized by your tour member or due to your late arrival without proper notice well in advance.
• Check-in time of hotel is normally after 14:00 and check out time before 12:00 pm
• Notes: Hotel/cruise can be changed to a similar standard, depending on the availability. • If you have any allergies, special requests or if you are on a special diet please let us know well beforehand, we cannot cancel / amend the booking within a day. • The private transfer on tours for your own group and not shared with others, but is limited to predetermined routes and adhering to specified time slots as agreed upon in the itinerary. This means that although you will have a private transfer, you won't have the freedom to deviate from the planned routes or make unscheduled stops. Instead, you will need to follow the designated itinerary and adhere to the agreed-upon schedule, otherwise surcharge will be applied. • Airport transfer time: • Due to the traffic situation, we will need 2.5 hours for domestic flight and 3.5 hours for the international one. • Passport, sun block, sunglasses & hat, insect repellent, small VND notes for buying drinks. Please note that you are responsible for your personal belongings, we are not responsible for any loss or damage happening during the tour with us
• Tips are compulsory 3$ per person per day, please pay this to the guide directly.